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mountains hiking FAQ

Frequently Asked Questions

  • How do I prepare for my first appointment?
    There are a couple things you need to have for your appointment to run smoothly: • a completed intake form sent to you by email • a prescription from your physician including diagnosis • your most commonly worn footwear (the shoes you want your new orthotics to fit into). Please arrive 10 minutes prior to your first visit.
  • Do I need a prescription for custom orthotics?
    If you plan to have the orthotics covered by your extended health insurance, then yes, a prescription (including diagnosis) is required before you can be assessed by a Pedorthist and submit your claim. If you don't have coverage for custom orthotics and will be paying out-of-pocket, then a prescription is not required.
  • What happens during my first appointment?
    During your 45 minute assessment, Cameron will complete a detailed history, postural and gait analysis, and any functional tests relevant to your unique case. If custom orthotics are necessary, an accurate 3D scan will be taken of both feet using the Occipital Structure Pro 3D scanner. Other treatment recommendations, including referrals, will also be made as necessary to complement the orthotics.
  • When will my orthotics be ready?
    After the 3D scan is taken of your feet, they will be made to order in our local manufacturing facility. Within 2 weeks you will be booked back in for your fitting appointment.
  • Do I need to break-in my new orthotics?
    Orthotics do need to be broken in: your feet need some time to get used to the new support. Starting from when you receive them, you should aim for about an hour or two of wear on the first day — but wear them as long as they feel comfortable. As soon as you feel any discomfort, take them out until the following day. Try to increase the time you wear them each day by an hour or two until they are worn full time in the shoe. If they still can't be worn full time at the two week mark, then get in touch so we can see what might be causing the discomfort and adjust if necessary.
  • Will my orthotics fit in all of my shoes?
    During your pickup appointment, we will ensure they fit in the footwear you bring with you. With the exception of very slim fitting shoes with liners that don't come out or shoes with very specific toe-box shapes, they should fit similarly in all of your shoes.
  • How do I keep my orthotics clean?
    A gentle wipe-down with warm soapy water every month is usually enough to keep them in good shape. Pulling them out and letting them dry out after becoming damp from wet conditions or sweat will help prolong the life of the orthotics. Ensure there is no dirt, sand, or rocks between the orthotic and shoe that could compromise the integrity of the materials and lead to premature breakdown. Never put your orthotics in the washer or dryer. Never subject your orthotics to direct heat (fireplace, hair drier, iron, heating elements, etc.).
  • What happens if I need an adjustment?
    Adjustments can be performed as needed. If they are in need of adjustment, please book in for a follow-up appointment. Adjustments are included in the price of the orthotics for 4 months following pick-up.
  • Are my orthotics covered by insurance?
    Most extended health benefit plans include coverage for custom foot orthotics. Check with your provider to determine your level of coverage. Note: A prescription including diagnosis from your physician must be in place before an insurance claim can be made. Please bring a copy of your prescription to the initial assessment.
  • What types of payment do you accept?
    Remedy Orthotics accepts debit and all major credit cards.
  • Do you direct bill my insurance provider?
    At the moment we (Canadian Certified Pedorthists) are unable to direct bill your insurance provider. We will provide you with all the paperwork necessary to file your reimbursement claim.
  • What are custom foot orthotics?
    A custom foot orthotic is a medical device meant to be worn in the shoe, created from a three-dimensional cast of the patient’s feet. It not only comfortably supports the bone structure of the feet but can be used to alter the forces and redistribute pressures acting on the foot, ankle, and knee — aimed at reducing pain and promoting healing of injured tissues.
  • What conditions can be helped by custom foot orthotics and Pedorthic treatment?
    Custom orthotics are most effective as part of a greater treatment plan, which may include: other health professionals, strengthening and stretching regimens, and off-the-shelf aids. Many conditions can be eased by the use of custom orthotics. Some include: • Plantar fasciitis • Chronic heel pain syndrome • Achilles tendonitis • Posterior tibial tendon dysfunction • Peroneal tendonitis • Metatarsal stress fractures • Metatarsalgia (pain at the ball of the foot) • Chronic ankle sprains • Hallux abductovalgus (bunions) • Hallux rigidus • Overpronation • Underpronation • Corns and Callouses • Knee pain • Arthritis
  • What casting methods do you use?
    Remedy Orthotics uses 3D scanning technology developed by Occipital, the Structure Sensor Pro. Other methods may be used at the discretion of the Pedorthist, including traditional plaster slipper casting and foam impression box casting.
  • How are orthotics made?
    After the 3-dimensional scan is taken of your feet, the orthotics are then designed using specialized software. The shell — the custom-contoured part of the orthotic — is then 3D-printed and all soft additions are added according to the patient's needs in the finishing step. This manufacturing method allows for greater accuracy, higher repeatability (if you wanted a duplicate or replacement set), and less exposure to human error.
  • Where will my orthotics be made?
    We partner with Calgary-based orthotic manufacturing firm, Crux Lab, to provide a locally made solution to your foot health needs.
  • How long will my new orthotics last?
    Orthotics are composed of a few different materials, each with a different function and wear rate. The shell — the custom-contoured backbone of the orthotic — is the most durable and will last for many years, depending on factors like usage, body weight, and general treatment. The softer materials including the top-cover, metatarsal pads, and other foam-based additions will break down sooner, and are usually replaced at the 1-2 year mark. Luckily, all of these soft materials can be replaced during a refurbishment or relining of your orthotics. Your body will let you know when it is time to have the orthotics checked, especially if old symptoms return or they become uncomfortable. Remedy recommends having the orthotics looked at yearly for both wear and a review of your case-specific concerns.
  • Can my orthotics be fixed if needed?
    Yes, they can be fixed! It is expected that certain orthotic materials wear down over time and with use. Remedy offers two services which cover most patient's needs: • For orthotics showing heavy wear, all soft materials can be replaced during a refurbishment, where the device is stripped down to the shell and built back up to the original (or updated) design as specified. • If they are starting to look and feel a little worn then only top- and bottom-cover replacement is warranted and a re-line can be performed. If the shell manages to sustain any cracks or breaks, then it must be replaced entirely. Depending on the situation it may be covered by our warranty.
  • Do I need a pickup appointment?
    Yes, a pickup appointment is important to ensure the orthotics fit into your selected footwear properly, go over break-in and care information, as well as to answer any questions you may have about your orthotic treatment. We will help you book a pickup appointment around 2 weeks after your initial assessment.
  • What types of footwear can orthotics fit in?
    We can fit orthotics into just about any type of shoe! Remedy orthotics are designed to be as low-profile and inobtrusive as possible while still providing benefit. As long as sizing and fit is relatively consistent between the shoes in your wardrobe, we can achieve a good fit across the board. A good rule-of-thumb is if there is a removable insert in the shoes already, then an orthotic will fit. An orthotic designed for a running shoe may not be the best choice for fitting into a slim, pointy dress shoe — we should be designing the orthotic for your most commonly worn shoes so you can derive the greatest benefit. In these instances, we offer reduced pricing for additional sets. We can design orthotics to fit and support the unique demands of many types of footwear: • running shoes • casual shoes • dress shoes • ski boots • hiking boots • work boots • sandals with removable footbeds • cycling shoes • ...and any other shoe you bring!
  • Do you make sport-specific orthotics?
    We do! Each sport comes with it's own unique footwear and set of demands it places on your feet. From high-impact to stability, slim-fitting to highly padded, Remedy understands the forces placed on your feet (and vice-versa!) and the design changes that are necessary. If you are looking for something specific, bring your shoes along and we will achieve the best fit and comfort. We fit to: • running shoes • cycling shoes • ski & snowboard boots • hiking & mountaineering boots • court shoes • cleats • golf shoes • ... and many more!
  • Do you offer a warranty on your orthotics?
    We warranty the shells against manufacturing defect, breaks, or cracks for 3 years.* Top and bottom covers are warrantied against premature wear or delamination for 3 months* from date of patient pick-up. *Subject to Remedy Orthotics' discretion
  • Do you make orthotics for children?
    We do, yes. The best time to think about orthotics for your child is usually after 7 years of age. Before then, they are still undergoing rapid changes in bone structure — developing arches, leg bone rotation, knee alignment changes, and much more that can affect how they walk. Custom orthotics can aid in stability and gait and even equalize leg length discrepancies as they grow. Children's feet grow, and fast! If they outgrow the orthotic within 2 years of receiving them, we will make another set for a reduced price.
  • What can't custom orthotics do?
    Custom foot orthotics do many things, but some things cannot be altered without surgery: • Bunions will not disappear • Rigid toe deformities will not straighten • Flat feet (adult) will not turn into arched feet • Heel spurs will not go away • Bony "pump bumps" will not disappear Custom orthotics can not change your anatomy, but can change your biomechanics, and the pain associated with it. While we can't correct the problems above, we can certainly help find relief for them.
  • Will continued use of orthotics lead to weaker feet?
    Orthotics serve to effectively distribute pressure under the sole of the foot, while also keeping the bone structure in an optimal alignment. Wearing an orthotic does not mean that muscles do not have to do work, but rather it assists in reducing muscle and ligament stress from improper foot alignment. Your foot may get used to the feeling of support, but an orthotic will never replace muscular function in your feet and legs.
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